Privacy Policy

At drhuwadams.com.au, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website.

1. What Personal Information We Collect

When you contact us via our website’s contact form, we may collect personal information such as:

  • Your full name

  • Email address

  • Phone number

  • Any other information you voluntarily provide in your message

We only collect information that is necessary for us to respond to your enquiry or to provide appropriate healthcare information and services.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Fill out the contact form on our website

  • Email or call us using the details listed on our website

  • Provide information verbally or in writing during any other interaction

3. How We Use Your Information

Your information may be used to:

  • Respond to your enquiry or request

  • Contact you regarding appointments or follow-up information

  • Provide details about our services, if relevant to your request

  • Maintain accurate records as required for communication or service delivery

We do not use your personal information for direct marketing purposes unless you have given express consent.

4. Disclosure of Personal Information

We will not disclose your personal information to third parties except:

  • Where required or authorised by law (e.g., in response to a subpoena or legal obligation)

  • Where you have given explicit consent

  • To service providers engaged to assist with our website or communications, who are bound by confidentiality and privacy obligations

5. Data Storage and Security

We take reasonable steps to protect your personal information from:

  • Misuse, interference, and loss

  • Unauthorised access, modification, or disclosure

Your information is stored securely and is only accessible by authorised staff. Electronic data is protected by secure systems and protocols consistent with industry standards.

6. Accessing and Correcting Your Information

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to ensure your information is accurate, up to date, and complete

To make such a request, please contact us using the details below. We will respond within a reasonable time frame.

7. Website Analytics and Cookies

Our website may use cookies or analytics tools to improve user experience. These tools may collect non-identifiable data such as browser type, pages visited, and session duration. This data is used in aggregate and does not personally identify you.

You can adjust your browser settings to disable cookies if you prefer.

8. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, or if you would like to access or correct your information, please contact us:

Dr Huw Adams
Website: https://drhuwadams.com.au

We take privacy complaints seriously and will respond promptly and respectfully. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.